Money Back Guarantee
At Encompass Martial Arts, we take pride in the quality of services we deliver to all our clients and we aspire to provide the best support at any point of time. Because we are committed to providing you the best service, every purchase comes with a 30-day money back guarantee.
If our services do not work as advertised, or if you are unsatisfied with our service, we will be happy to provide a full refund of your purchase within the first 30 days.
However, Encompass Martial Arts reserves the right to refuse refunds if there is any abuse in our refund policy detected. This is to protect you as the consumer and ourselves.
We reserve the right to reject any refunds under the following abusive circumstances:
- Refunds are strictly only applicable to new purchases
- Reason: If you are already using our services and decide to renew or upgrade, we believe that you are already satisfied with the product.
- Refunds do not apply to summer camp and after school programs.
- Reason: It is a weekly program.
- Your refund request was made after 30 days of your purchase
- Reason: As indicated, our money back guarantee is strictly valid only for 30 days.
- You have previously initiated a refund request before regardless if it is the same or different account
- Reason: You are trying to violate our refund policy
- Your account is suspected of abusing our 30-day money back guarantee policy
- Reason: If your account is flagged abusive by our fraud system, we reserve the rights to reject your refund request.
To obtain a refund, you may do so through our Refund Form.